1. Overview
This policy applies to information collected through Sky Select's website, phone interactions, comparison tools, landing pages, and related services. It does not apply to websites, apps, or services operated by internet, TV, wireless, satellite, or cable providers, even if we link to them or help you connect with them.
We adopt this policy to support compliance with applicable privacy laws and platform requirements, including CalOPPA, CCPA/CPRA, GDPR, PIPEDA, and similar regulations where they apply.
Sky Select acts solely as a marketing, referral, comparison, and call-assistance partner. Service providers complete all orders through separate provider-approved systems. Final service qualification, account setup, billing, and service delivery are handled exclusively by the third-party provider.
For more about provider relationships and compensation, see our Advertising Disclosure. For request instructions and opt-out choices related to sale, sharing, or targeted advertising where applicable, see our Your Privacy Choices page.
2. Information We May Collect
Information you provide
This may include your full name, email address, phone number, service or mailing address, service area, provider preferences, household service needs, and other details you choose to share while comparing options.
Call and communication details
If you call us or speak with a representative, we may receive caller ID information, call time and duration, call notes, provider interests, and other information discussed during the interaction.
Website and device information
We may collect IP address, browser type, device type, pages viewed, referring pages, approximate location signals, and other technical information used to operate, secure, and improve the website.
We may also receive information from advertising platforms, analytics providers, service providers, or business partners, such as campaign source, referral page, approximate location, or information needed to route or respond to a request.
We do not collect payment information, Social Security numbers, or require user accounts or passwords through this website.
3. Calls and Contact Interactions
Users may call Sky Select to compare providers, check general availability, discuss internet, TV, satellite, wireless, or bundle options, and understand provider handoff steps. During those interactions, we may collect information you provide orally, such as your location, service needs, current provider, desired provider, budget range, installation questions, and contact details.
Calls may be handled by our team, service providers, call centers, or participating partner representatives. Calls may be monitored or recorded where permitted and appropriate for quality assurance, training, compliance, dispute resolution, and service-improvement purposes.
Calling or speaking with us does not guarantee that a provider, plan, promotion, installation appointment, credit approval, or service address will be available. Final terms are determined by the provider.
5. Do Not Track Signals
Some browsers offer a "Do Not Track" signal. Because there is no consistent industry standard for responding to these signals, this website does not currently respond differently to Do Not Track signals. You can still manage cookies through your browser settings and submit privacy requests through our privacy choices page.
6. How We Use Information
- Operate, maintain, secure, and improve the website.
- Respond to calls, questions, and comparison requests.
- Help identify provider options that may serve a service area or address.
- Connect you with third-party telecommunications or connectivity service providers.
- Facilitate referrals for eligibility review and enrollment.
- Communicate regarding services, updates, and next steps.
- Route inquiries to appropriate internal teams, service providers, or participating partners.
- Measure advertising, landing-page performance, and call or conversion activity.
- Support marketing, advertising, and remarketing efforts.
- Prevent fraud, abuse, technical issues, and unauthorized activity.
- Comply with legal obligations and enforce our terms.
8. Your Choices and Rights
- You can choose not to submit optional information, though some comparison or call-assistance features may not work without location or contact details.
- You can manage cookies through your browser settings or device controls. Blocking cookies may affect analytics, personalization, or site functionality.
- Depending on your state or location, you may request access, deletion, correction, opt-out, or other privacy choices where applicable.
- You can contact us to opt out of further non-essential communications from Sky Select, subject to legal exceptions and previously requested communications.
- You can opt out of text messages by replying STOP where SMS communications are used.
Depending on where you live, you may have additional rights under state privacy laws. California residents may have rights under the CCPA/CPRA where applicable, including rights to know/access, delete, correct, and opt out of certain sale, sharing, targeted advertising, or similar processing of personal information where applicable. If sensitive personal information rights apply, users may also have the right to limit certain uses of sensitive personal information.
Privacy requests are subject to verification and legal exceptions. We will process valid requests as required by applicable law and will not discriminate against users for exercising valid privacy rights.
The Privacy Policy explains our general practices, the Advertising Disclosure explains provider and compensation relationships, and the Your Privacy Choices page explains how to submit privacy requests. If we send marketing emails, you may opt out by following unsubscribe instructions in those emails.
10. Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No website, phone system, database, or transmission method is completely secure, so we cannot guarantee absolute security.
We retain information for as long as reasonably needed for the purposes described in this policy, including service support, analytics, business records, legal compliance, fraud prevention, and dispute resolution, unless a longer retention period is required or permitted by law.
11. Children's Privacy
Sky Select is intended for adults shopping for household or business telecom services. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us so we can review the request.
12. Changes to This Policy
We may update this Privacy Policy as our website, technology, provider relationships, advertising practices, or legal obligations change. The "Last updated" date above reflects the latest posted version.
13. Contact Us
Questions about this Privacy Policy, privacy choices, or personal information requests can be sent to:
support@getskyselects.com
Phone
(877) 727-6527
Sky Selects LLC, 159 Nantucket Way, Yuba City, CA, 95993.
Request instructions are also available on the Your Privacy Choices page.