Comcast or Xfinity internet not working? Start with Xfinity's official outage map to check for a reported problem at your address. If nothing is listed, we'll help you tell the difference between an Xfinity connection issue, a WiFi problem, and a device problem. If interruptions keep happening, we'll also explain when it makes sense to compare other internet options.
Outage details, restoration times, and credit decisions come from Xfinity. This page is a troubleshooting and internet-options guide, not a live Comcast status service. See options if outages keep happening
Independent internet-options guide. Not Xfinity or Comcast support.
The most reliable first check is Xfinity's status information for your service address, not a generic outage post or a social-media map.
How Xfinity outage updates work (opens in a new tab). Xfinity also documents texting OUT to 266278; text and message rates may apply.
These are Xfinity's own outage tools. Sky Select can't see, report, or fix outages on Xfinity's network.
Sky Select is an independent telecom comparison and enrollment-assistance service, and an authorized reseller and marketing partner for select providers. We compare offers from participating providers, not every internet plan in the market. We are not Comcast or Xfinity, and our phone number is not Xfinity or Comcast customer service. We can't check outage status, report an outage, send a technician, apply a credit, or access your account. For any of that, use the Xfinity app, xfinity.com/support (opens in a new tab), or the number on your Xfinity bill. Call us when you want to compare new service at your address. We may receive compensation through authorized dealer, partner, referral, affiliate, or enrollment relationships. Advertising Disclosure.
If Xfinity reports an outage for your address, it may affect the local network, and a home router restart usually won't resolve that upstream problem. If there is no reported outage, check whether the issue affects all devices, only WiFi, or just one app or website. If your home has lost power, check your electricity provider first.
Check the status details and sign up for restoration updates if offered. Recheck after the listed restoration time; that time is an estimate, not a guarantee.
Use the Xfinity app to test your connection. Confirm whether several devices are affected, then report the issue if service is still unavailable.
Your gateway needs electricity, and so does the network serving your neighborhood. Restore local power safely first; internet may still need extra repair time.
These checks won't diagnose every fault, but they can help you avoid unnecessary restarts and give Xfinity support useful information if you need to contact them.
Open the Xfinity app or the outage map (opens in a new tab) for your service address. If it shows a known outage, look for updates before changing your home equipment. If no disruption is listed, continue to the next check.
Try two devices, such as a phone and a laptop. Make sure the phone is testing your home WiFi, not quietly using cellular data. If only one device or one website has trouble, the issue may not be the entire Xfinity connection.
If the WiFi network is visible but pages won't load on any device, your router may still be broadcasting a wireless signal while the internet connection is unavailable. If possible, test a computer over Ethernet and use the Xfinity app's network test to narrow down where the problem starts.
Check your gateway's power and securely seated cables, then use Xfinity's troubleshooting flow. If prompted, restart the gateway and allow time for it to reconnect. If diagnostics can't restore service, report the problem or request a technician through Xfinity.
Avoid a factory reset as your first move. It can erase personalized settings and won't repair a confirmed neighborhood outage. Also remember that restarting a gateway can temporarily interrupt Xfinity Voice, including emergency calling.
Start Xfinity internet troubleshooting (opens in a new tab) · About the Xfinity app's network test (opens in a new tab)
"WiFi is working" can mean only that your device sees the router. It doesn't prove that your Xfinity service is online. Use the symptoms below to choose the next useful test.
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| What you notice | What it might mean | Best next step |
|---|---|---|
| Every device has WiFi, but none can open websites | Your gateway may be broadcasting WiFi while the internet connection is offline. | Check the official outage status, then run the Xfinity network test. |
| One phone or laptop won't connect, but others work | A device-specific setting, password, local WiFi issue, or software problem is possible. | Forget and rejoin the WiFi network if appropriate; restart or troubleshoot only that device first. |
| Ethernet works, but WiFi is slow or unavailable | Your broadband connection may be working while the home's wireless coverage or WiFi settings need attention. | Check gateway or router placement, WiFi settings, and any extenders. |
| Both Ethernet and WiFi fail across devices | A gateway, service-line, or wider Xfinity network issue is more likely. | Check the outage map; run gateway diagnostics and contact Xfinity if unresolved. |
| A single website or app fails, but others work | The affected service, device, DNS resolution, or software may be responsible, not necessarily a Comcast outage. | Try a second site or service and another device or connection before reporting a provider outage. |
| Internet is intermittent rather than fully down | It could be WiFi interference, a gateway problem, local wiring, or the upstream network. | Record dates and times, test with Ethernet if possible, use Xfinity diagnostics, and request support for repeat failures. |
| Home electricity recently failed | The home's gateway may have rebooted; neighborhood Xfinity equipment may also be without power or damaged. | Check utility restoration and Xfinity status; restart only if appropriate after power and service have returned. |
These symptoms narrow possibilities; they don't prove the cause. A technician or provider diagnostic may still be needed.
The last few rows are where much of the frustration comes from. Cable internet shares capacity across a neighborhood, so intermittent slowdowns can return no matter how often a gateway is swapped. Repeated drops after repeated technician visits are the clearest sign that it's time to document the pattern and look at other options.
Comcast internet depends on more than the outlet beside your modem. Your home gateway needs power, but so does the Xfinity equipment serving the surrounding area. After a storm or local blackout, the lights may return before every part of the neighborhood network is ready.
Without power, a typical gateway can't provide WiFi or a wired connection. A battery backup may power some home equipment temporarily, but it won't guarantee that the provider's wider network is online.
Your home can have electricity while a local Xfinity network component is still offline or damaged. This is one reason service may stay down after the utility restores household power.
Check the Xfinity status page for your address. If no outage remains listed, run the app's connection test and follow the provider's recommended gateway restart steps. If the issue persists, report it to Xfinity.
After severe weather: Never touch or approach a downed wire. Report damaged lines to the appropriate utility or provider. An estimated Xfinity restoration time may be unavailable until crews can safely assess the damage. If you rely on internet-based home phone service or connected safety devices, have an alternative way to communicate during power and internet disruptions.
Read Xfinity's weather and restoration guidance (opens in a new tab)
If your connection is still down and you need to work or stay in touch, a temporary connection may help until service returns.
If you recently lost Xfinity service because of an interruption, you may qualify for a bill credit. Eligibility depends on your account and Xfinity's rules, so the safest approach is to use Xfinity's official credit tool rather than assume every outage earns the same refund.
Visit Xfinity Support (opens in a new tab) with your own account. Look for the "Outage map and credit" section and select "Check credit eligibility." The exact layout may change as Xfinity updates its site and app.
Provide the requested information about when service was unavailable, and check it for accuracy before submitting. If you aren't sure when the outage ended, review your outage notifications or account information instead of guessing.
If the account qualifies, Xfinity says the credit can be applied to the account automatically through the flow. If you're declined or the tool doesn't match your experience, follow up with Xfinity support or Xfinity Assistant for an account-specific explanation.
Important: Outage credits are not guaranteed. Eligibility may depend on account rules and maximum credit limits. This website can't view your Xfinity bill or approve a Comcast credit.
Check Xfinity outage credit eligibility (opens in a new tab) · Ask Xfinity Assistant about a credit (opens in a new tab)
Outage repair, Xfinity account changes, and service-credit decisions belong with Xfinity. Reviewing whether a different provider may better suit your home is a separate conversation.
We can't repair Comcast's network, change its outage estimate, or issue Xfinity billing credits. For anything in the first column, use the Xfinity app, xfinity.com/support (opens in a new tab), or the customer service number printed on your Xfinity bill.
An occasional interruption doesn't necessarily mean another provider will be better. But if the connection repeatedly drops, a little evidence helps you tell a fixable home-network problem from a service issue that deserves a closer comparison. Every provider has outages; the question is whether yours happen often enough to cost you work, school, or sleep.
Record the date, start and end time, and how the problem appeared. Note whether Xfinity reported an outage, whether multiple devices were affected, and whether electricity nearby was out.
Compare different devices and, if possible, try Ethernet. A weak signal in one room should be handled differently from a connection that fails at the gateway.
Run the official app diagnostic and give Xfinity your observations or any support ticket details. An equipment check, line inspection, or technician visit may fix the issue without changing providers.
If problems continue or the plan no longer fits, verify which providers and service types can actually serve your home, rather than assuming a widely advertised plan is available everywhere.
Check monthly prices after any promotion, equipment and installation charges, upload performance, data policies, cancellation terms, and what backup connectivity matters to you. A lower advertised price alone doesn't prove better reliability.
Confirm serviceability and an installation or activation date for the new service before you schedule cancellation of the old one. Check contract terms and equipment return requirements to reduce avoidable disruption and surprise costs.
A provider change may make sense when the current service remains unsuitable and there is a genuinely available alternative. It can't guarantee protection against storms, power failures, a damaged local line, or every possible network outage.
Once you've checked for outages and ruled out common home problems, an address-specific comparison is a reasonable next step. It's optional, and availability depends on where you live.
Monday - Saturday | 8:00 a.m. to 6:00 p.m. PST | Availability, promotions, installation, and service terms depend on your location and eligibility. New service only, not Xfinity support.
The best alternative depends on your exact address. Two homes in the same ZIP code can have different networks, installation options, and offers. Compare what's actually orderable for your home, not just a plan advertised somewhere in the city.
Fiber can offer strong download and upload performance where it's installed. Availability may vary street by street, and activation or installation still needs to be confirmed for the address. Fiber isn't immune to construction damage, equipment faults, or power interruptions.
Cable broadband is widely used and can deliver fast speeds, but advertised speed, upload performance, and conditions vary by plan and market. An alternative cable plan may or may not use a separate physical network, so don't assume it creates independent backup connectivity.
Wireless home internet may be available where a carrier has qualifying coverage and capacity. Performance can be affected by signal strength, location, congestion, and plan limits. Confirm eligibility for your actual service address and whether installation or equipment requirements apply.
Some addresses still have copper-based or other wired services. Price, maximum speeds, and suitability vary. They can be reasonable in specific places, but aren't universally comparable to fiber or cable speed tiers.
Satellite can serve certain homes without comparable wired choices, but equipment, fees, latency, weather sensitivity, visibility, and service conditions differ. It may suit some households, not automatically as a direct replacement for city cable broadband.
Which of these you can get depends on your address, sometimes your exact building. Here is how the main options differ when reliability is why you're looking.
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| Option | How it reaches your home | Where it's strong | What to watch for |
|---|---|---|---|
| AT&T Fiber | Fiber line to the home, mostly passive equipment on the way | Upload speeds that match download on fiber plans | Only where it's built; a new line may need a technician install |
| Spectrum Internet | Cable: fiber to the neighborhood, coaxial into the home | A separate network from Xfinity's, which can help if one network is the weak link | Shares neighborhood capacity like any cable service; uploads sit well below downloads |
| Frontier, Kinetic, or Brightspeed Fiber | Fiber to the home in markets where each one has built out | Symmetrical speeds and a fiber path into the house | Coverage is patchy and address-specific; confirm what's built on your street |
| Optimum | Cable, with fiber in some of its markets | A different network from Xfinity's where it serves the address | Available in limited regions; plan and speed details vary by market |
| 5G home internet | Wireless from a nearby cell tower to a gateway at a window | No line into the house to damage; quick setup | Speeds move with signal strength and tower traffic |
| Staying with Xfinity | Cable at most addresses; Xfinity fiber at some | No new equipment or installation to arrange | If outages are the problem, a new plan on the same line may not solve it |
Availability, speeds, and pricing vary by address, and each provider sets its final price, fees, equipment charges, and terms. A provider may not serve your street even when it serves your city.
| Compare | What to verify |
|---|---|
| Address eligibility | Can the provider actually place an order at this address? |
| Connection type | Is this fiber, cable, fixed wireless, DSL, or satellite? |
| Performance | Download and upload speeds, typical use case, equipment, and coverage. |
| Real monthly cost | Promo price, price afterward, required extras, autopay or bundle conditions. |
| Upfront and exit costs | Installation, activation, equipment, early termination, and return requirements. |
| Resilience | Available backup options, and whether they rely on different infrastructure. No blanket reliability guarantee. |
Provider availability is address-specific, and actual offers must be verified with the provider. The FCC National Broadband Map (opens in a new tab) can help identify provider-reported technologies, but it is not a live outage map, an order confirmation, or a current plan-price database.
More on these topics: Provider Comparison · Fiber Internet Providers · Home Internet & 5G · AT&T Fiber · Spectrum Internet · Why internet bills rise after a promotion
Switching can be worthwhile, but there's no need to rush into another disruption just because one outage was frustrating. Confirm the new plan and timing first.
Check the precise address and the installation or activation requirements. A new fiber line usually needs a technician visit, and the first open slot can be anywhere from a few days to about two weeks away.
Compare the regular rate, the promotion period, equipment, setup, and any cancellation fees. Check the terms of your own Xfinity plan or bundle before you cancel, since older plans and bundles can differ.
Know which Xfinity equipment must be returned and how you'll keep the return receipt. An unreturned gateway is one of the most common reasons a closed account keeps billing.
Where practical, verify the new connection works before ending the old one. Some overlap may happen, and it costs far less than a gap with no internet.
The new provider may handle installation but may not cancel your existing account automatically. Ask before assuming.
No service can promise zero overlap, zero downtime, or no final charges in every situation. A good switch plan makes the risks clear in advance.
How often the connection drops, when it happens, and how your household uses the internet: remote work, school, gaming, streaming. That shapes which option is worth looking at.
We go over the fiber, cable, and 5G providers that may serve you, and the pricing and promotion questions to confirm with each one. You don't need your Xfinity login to compare options.
If another provider looks like a better fit, we can walk through next steps for ordering and installation. If staying with Xfinity is still your best choice, we'll say that too.
Quick answers about outage checks, WiFi drops, power interruptions, credits, and what to do when it keeps happening.
Open Xfinity's official Outage Map (opens in a new tab) or the Xfinity app. Search your service address or sign in to view relevant information. Xfinity may show the issue, repair status, and an estimated restoration time when available. Xfinity also documents texting OUT to 266278, and message and data rates may apply. This website doesn't independently verify live outage status.
Try a second device, confirm it is on your home WiFi rather than cellular, and run the Xfinity app's connection test. If WiFi and Ethernet both fail, check the gateway and cables and use Xfinity's troubleshooting or reporting options. A missing map alert is not proof that nothing is wrong.
Your device can keep a wireless link to the router even when the gateway can't reach Xfinity's network. Check whether other devices also fail, review the outage status, and run a network test. Strong WiFi bars alone don't verify your internet connection.
Check Xfinity's outage status and diagnostic recommendations first. If Xfinity lists an area-wide interruption, rebooting your gateway generally can't repair the upstream network. If no outage is reported and troubleshooting recommends a restart, follow Xfinity's instructions. A restart can take several minutes and may temporarily interrupt your network and Xfinity Voice calling, including emergency calls.
The local Xfinity network may still be without power or need repairs even though your home has electricity again. Check Xfinity's status page first, then follow the official equipment troubleshooting if no active interruption is shown.
It depends on the cause and scope. Xfinity may provide an estimated restoration time for your address, but estimates can change or be unavailable while crews assess a problem. Use Xfinity's app and map updates instead of relying on a generalized timeframe.
You may be eligible. In Xfinity Support (opens in a new tab), look for "Outage map and credit" and select "Check credit eligibility," then provide the requested outage information. Qualification, account limits, and the resulting amount are determined by Xfinity. If the request is declined, ask Xfinity support for account-specific help.
Record when they occur, which devices are affected, and whether Xfinity reports a service issue. Check for home WiFi or gateway problems and share the log with Xfinity. If interruptions persist and other services are orderable at your address, it may be worth comparing them.
A mobile hotspot or an accessible Xfinity WiFi hotspot may help, depending on signal, eligibility, local power, and mobile-data limits. Availability isn't guaranteed, and phone data charges or usage limits may apply.
No provider can promise zero outages. Another network or technology may better meet your needs, but every connection has potential failure points. Compare address eligibility, actual service terms, available backup options, and long-term costs rather than assuming a switch alone solves a local power or WiFi problem.
No. Only Xfinity can repair its network, open a repair ticket, or schedule a technician. If outages keep happening, we can help you compare other providers.
No. Sky Select is an independent comparison and enrollment-assistance service, and (888) 728-1255 is for comparing new service. For outages, repairs, billing, or credits, contact Xfinity through the app, xfinity.com/support, or the number on your Xfinity bill.
No. Sky Selects LLC is an independent telecom comparison and enrollment-assistance service. We're not Comcast or Xfinity, and we can't access or change an Xfinity account.
Sky Selects LLC operates Sky Select, an independent telecom comparison and enrollment-assistance service based in Yuba City, California. We're not Comcast, and we can't see, report, or fix Xfinity outages or access existing Xfinity accounts.
What we do is compare new service. When outages are the reason you're calling, we talk through what may be built at your address, explain how each option handles the problems you've been having, and point out what to confirm with each provider before you decide. We may receive compensation through authorized dealer, partner, referral, affiliate, or enrollment relationships, and the consultation is free with no obligation.
Reach a specialist Monday - Saturday, 8:00 a.m. to 6:00 p.m. PST, at (888) 728-1255, or by mail at 159 Nantucket Way, Yuba City, CA, 95993.
Sky Select disclosure
Sky Select is an independent telecom comparison and enrollment-assistance service operating as an authorized reseller and marketing partner, not a provider. Availability, pricing, speeds, orders, billing, and final terms are handled by each provider and vary by address. We may be compensated through authorized dealer, partner, referral, affiliate, or enrollment relationships. Advertising Disclosure.
If you've already checked for outages and ruled out common home WiFi problems, it may be worth reviewing alternative home-internet services. We can help you explore the eligible options available through our service and what to check before switching, without claiming another provider will never go down.
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Availability and terms vary by address. This service does not repair Xfinity outages or issue Comcast credits.
Sky Select disclosure
Sky Select is an independent telecom comparison and enrollment-assistance service operating as an authorized reseller and marketing partner, not a provider. Availability, pricing, speeds, orders, billing, and final terms are handled by each provider and vary by address. We may be compensated through authorized dealer, partner, referral, affiliate, or enrollment relationships. Advertising Disclosure.
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